Returning Xfinity equipment doesn’t have to be a hassle. In this article, we’ll explore the best locations for dropping off Xfinity equipment, along with the process and guidelines for returning it. Whether you choose to drop off at a UPS store, schedule a pickup with UPS, or visit an Xfinity store, we’ve got you covered. Let’s dive into the details and make your equipment return process as smooth as possible.
Key Takeaways:
- There are multiple options for returning Xfinity equipment, including dropping off at UPS stores, scheduling a pickup with UPS, or visiting an Xfinity store.
- To create a pickup with UPS, log in to the Xfinity portal, select the device you want to return, choose the UPS prepaid option, print the shipping label, and schedule a pickup using the provided tracking number.
- If you prefer to drop off your equipment in person, find the nearest UPS store using their website and bring the packed box with the shipping label to the store.
- Another option is to visit the nearest Xfinity store and submit your equipment there. They will provide you with a receipt confirming the return.
- Make sure to return the necessary equipment based on the services you have subscribed to, and adhere to the specified timeline to avoid unreturned equipment fees.
Returning Xfinity equipment is easier than ever when you know the best locations and options available to you. By following the guidelines and choosing the method that suits you best, you can ensure a hassle-free return process. Don’t let the fear of returning equipment hold you back. Return your Xfinity equipment with confidence today!
Create a Pickup with UPS
One convenient way to return your Xfinity equipment is by creating a pickup with UPS. This option allows you to generate a prepaid shipping label and schedule a pickup at your home. To do this, you’ll need to log in to the Xfinity portal using your Xfinity ID and password. From there, navigate to the Comcast equipment return page and choose the device you want to return.
*Select the UPS prepaid option, print the shipping label,
*and pack the devices in the original box.
Finally, call 800-PICK-UPS to schedule the pickup using the tracking number on the label. This method provides a hassle-free way to return your Xfinity equipment without having to leave your home.
Note: Image above illustrates the process of creating a pickup with UPS.
Drop Off at the UPS Store
If you prefer not to wait for a pickup, you can also drop off your Xfinity equipment at a UPS store. This option provides a convenient way to personally handle the return process without the need for shipping. By dropping off your equipment at a UPS store, you can save time and avoid potential shipping delays.
To locate the nearest drop-off location, simply visit the UPS website and enter your zip code. The website will provide you with a list of nearby UPS store locations where you can drop off your Xfinity equipment. Select the one that is most convenient for you.
Once you’ve identified the closest UPS store, take the packed box containing your Xfinity equipment and the shipping label provided by UPS. At the UPS store, a representative will assist you with the return process at no charge. They will ensure that your equipment is properly received, and you will be provided with a receipt as confirmation of the return. This drop-off option allows you to personally complete the return process and ensures that your equipment reaches its destination securely.
Drop off your Xfinity equipment at a UPS store for a hassle-free return experience. By taking advantage of this convenient option, you can avoid shipping delays and have peace of mind knowing that your equipment will be handled with care. Visit the UPS website today to find the nearest drop-off location and complete your Xfinity equipment return.
Submit at the Nearest Xfinity Store
Another convenient option for returning your Xfinity equipment is to visit the nearest Xfinity store. With a network of locations across the country, Xfinity ensures a hassle-free submission process. To find the closest Xfinity store to you, simply visit the Xfinity website and enter your zip code.
Once you have identified the nearest store, bring the device you wish to return to the store. An Xfinity executive will greet you and collect your equipment. Rest assured that the return process is quick and straightforward, especially if you happen to reside near an Xfinity store.
Upon submission, the Xfinity executive will provide you with a receipt as confirmation of the return. This receipt serves as evidence that the device has been successfully returned and will be immediately removed from your account. It’s a reassuring and efficient process, ensuring a smooth conclusion to your equipment return journey.
Benefits of Submitting at an Xfinity Store:
- Convenient and easily accessible locations across the country
- Expert assistance from Xfinity executives
- Immediate removal of the device from your account
- Peace of mind with a receipt as confirmation
Submitting your Xfinity equipment at the nearest Xfinity store is a seamless and reliable option. It allows you to personally hand over your devices, ensuring a smooth and efficient return process. Take advantage of this convenient option to complete your equipment return promptly.
| Option for Returning Xfinity Equipment | Process | Benefits |
|---|---|---|
| Drop Off at UPS Store | Visit a UPS store and hand over the packed equipment with the shipping label | – Convenient – No shipping delays |
| Schedule a Pickup with UPS | Create a prepaid shipping label, pack the equipment, and schedule a pickup | – Hassle-free – No need to leave home |
| Submit at the Nearest Xfinity Store | Bring the equipment to the nearest Xfinity store where an executive will collect it | – Expert assistance – Immediate removal from your account |
What Equipment To Return To Xfinity?
When returning Xfinity equipment, it is crucial to know which specific devices need to be returned based on the services you have subscribed to. The following table provides a comprehensive list of the equipment that needs to be returned for each service:
| Service | Equipment to Return |
|---|---|
| Xfinity Internet | Gateway, power adapter, accompanying cables |
| Voice Bundle | Voice phone, base, power adapter |
| TV | TV box, power cords, remote controls |
| Xfinity Security | Cameras, doorbells |
| Mobile | Smartphones, charging cables |
| Xfinity xFi Complete | Supplied gateway, xFi pods |
It is essential to ensure that you pack all the necessary cables and accessories when returning the equipment to Xfinity. This will help facilitate the return process and ensure that all components are accounted for.
By following the guidelines provided and returning the correct equipment, you can ensure a smooth and seamless return experience with Xfinity.
How Long Do You Have To Return the Equipment?
After canceling your Xfinity service, it is important to be aware of the return timeline for the equipment. This ensures that you can return the Comcast Xfinity equipment within the designated timeframe and avoid any unreturned equipment fees or charges.
For most Xfinity services, you have 10 days from the date of service cancellation to return the equipment. This includes the gateway, power adapter, cables, and any other devices specific to your subscribed services.
However, if you are an Xfinity mobile user and need to return a smartphone, you have a slightly longer timeframe. You have 14 days from the date of service cancellation to return the smartphone.
It is essential to adhere to these return timelines to ensure a smooth and hassle-free return process. Failure to return the equipment within the specified timeframe may result in unreturned equipment fees or charges.
Now that you know the return timeline, let’s delve into the process and guidelines for returning Xfinity equipment.
| Service | Return Timeline |
|---|---|
| Xfinity Services (excluding mobile) | 10 days from service cancellation |
| Xfinity Mobile | 14 days from service cancellation |
Xfinity Equipment Return Policy and Unreturned Equipment Fees
Returning your Xfinity equipment within the specified timeframe is crucial to avoid unreturned equipment fees. If you fail to return the equipment, you may be subject to charges depending on the type of equipment not returned:
| Equipment | Charges |
|---|---|
| Voice Equipment | $15 per month |
| TV Box | $10 to $15 |
| Gateway | $110 to $300 (depending on retail price) |
These fees can be recurring if your account is active, or one-time if your account is closed. Failure to pay these fees can result in the case being sent to a collections agency, which can have a negative impact on your credit score. It’s important to promptly return the equipment to avoid these fees and consequences.
Note: It’s crucial to carefully review the Xfinity equipment return policy to understand all the guidelines and avoid any unexpected charges. By returning the equipment on time, you can ensure a smooth and hassle-free return process.
Conclusion
Returning your Xfinity equipment doesn’t have to be a complicated process. With a clear understanding of your options, you can choose the most convenient method for you. Whether it’s creating a pickup with UPS, dropping off at a UPS store, or submitting at an Xfinity store, there are multiple ways to return your equipment.
Remember to pack all the necessary equipment and cables and adhere to the return timeline to avoid any unreturned equipment fees. By following these guidelines and exploring the available options, you can ensure a smooth and hassle-free return of your Xfinity equipment.
So, if you’re wondering how to return your Xfinity equipment, rest assured that there are convenient drop-off locations, return centers, and processes available to you. Choose the method that suits your needs best, and bid farewell to your Xfinity equipment with ease. Start the return process today to avoid any unnecessary charges and to have peace of mind knowing that your return is taken care of.
FAQ
Where can I drop off my Xfinity equipment?
You have two convenient options for dropping off your Xfinity equipment. You can either create a pickup with UPS or drop off your equipment at a UPS store.
How do I create a pickup with UPS to return my Xfinity equipment?
To create a pickup with UPS, log in to the Xfinity portal, navigate to the Comcast equipment return page, choose the device you want to return, select the UPS prepaid option, print the shipping label, pack the devices in the original box, and schedule the pickup by calling 800-PICK-UPS.
How do I drop off my Xfinity equipment at a UPS store?
Find the nearest UPS store by visiting the UPS website and entering your zip code. Take the packed box with the shipping label to the UPS store, and a representative will assist you with the return process.
Can I return my Xfinity equipment at an Xfinity store?
Yes, you can return your Xfinity equipment at the nearest Xfinity store. Bring the device you wish to return, and an Xfinity executive will collect it from you.
What equipment do I need to return to Xfinity?
The specific devices you need to return may vary depending on the services you have subscribed to. However, generally, you will need to return the gateway, power adapter, and any accompanying cables for Xfinity internet; the voice phone, its base, and the power adapter for voice bundle customers; the TV box, power cords, and remote controls for TV users; the relevant cameras and doorbells for Xfinity security subscribers, the smartphones and charging cables for mobile users, and the supplied gateway and xFi pods for Xfinity xFi complete customers.
How long do I have to return my Xfinity equipment?
After canceling your Xfinity service, you typically have a specified timeframe to return the equipment. For most services, you have 10 days, while Xfinity mobile users have 14 days to return their smartphones.
What happens if I don’t return my Xfinity equipment within the specified timeframe?
If you fail to return the Xfinity equipment within the specified timeframe, you may be subject to unreturned equipment fees. These fees can vary depending on the type of equipment not returned and can be recurring if your account is active or one-time if your account is closed. Failure to pay these fees can result in the case being sent to a collections agency, which can negatively impact your credit score.