If you enjoy watching movies, series, or playing videogames on a big screen is very likely you have purchased a soundbar to have a greater and richer listening experience. Also, many soundbars can connect with your smartphone via Bluetooth making it a huge Bluetooth speaker.
Samsung soundbars are very popular, they are affordable, easy to set up, and provides a good audio punch compared to your TV speakers. On many occasions, people prefer soundbars over-complicated surround setups. However, even the high-quality soundbars are not free of problems. Fortunately, you can solve most of these minor issues with your Samsung soundbar in a few minutes, just with a reset.
Why do we need to reset the soundbar?
To be honest, after you use any device for a while is very common you will find some issues. Especially when the device has been plugged in for long periods, we’re talking days or even weeks.
For a Samsung soundbar, some of the following issues could arise over time:
- The soundbar will refuse to connect to your TV.
- The soundbar won’t connect to the subwoofer.
- The soundbar will “connect” to a bluetooth device but won’t play any sound.
Most people will consider buying a new soundbar or at least send it to RMA (return merchandise authorization) with the manufacturer, in this case, Samsung. Instead, you can quickly fix these minor issues with a reset.
Be aware that there are two types of reset, Soft reset, and Hard reset.
What is a Soft reset?
A Soft reset could be described as a restart of a device. It has the advantage that no configuration will be lost and there is no need to pair again your Bluetooth devices.
What is a Hard reset?
A Hard reset, could be described as loading the factory values of your device. Which removes all user data, settings, Bluetooth paired devices and returns a device to the same state it was in when it shipped from the factory. Hence, Hard reset is also known as factory reset.
Try these before you attempt a hard reset
A Hard-reset is definitely the easiest way to solve most soundbar issues, including connectivity issues. Nevertheless, you will lose all your settings which is not very convenient. So, you might want to try less severe fixes first.
First, try connecting another device. For example: If you’re having issues with your TV and soundbar, try using a smartphone. It will allow you to know whether the problem is with the soundbar or the connected device.
Second, if the issue it’s with a Bluetooth device then try turning the Bluetooth off and on. These can be done very easily with any smartphone.
Third, perform a soft reset. Remember that you won’t lose any data or configuration so it’s safe to do a soft reset. Please follow the steps:
- Turn off your soundbar and unplug the power cord from the power outlet for 1 or 2 minutes.
- Plug your power cord back into the power outlet.
- Turn on your soundbar.
If none of the above works then you must perform a Hard reset (factory reset).
Steps to Reset your Samsung Soundbar
Now you’re going to reset (hard reset) your Samsung soundbar. Many people think is a very complex process but you will see it’s much easier than you think and can be completed in less than a minute. Please follow the steps.
- Turn on the soundbar by pressing the switch on button. You can use the remote control or dedicated button in your soundbar.
- Hold the power button either on the remote control or soundbar control panel.
- Continue to press down the power button until you see the ‘INIT OK’ message on the display panel.
- Wait for the soundbar restart and that’s all.
As promised, in less than a minute! Once your Samsung soundbar is back on you will have to connect all your devices again, especially Bluetooth devices, and check the settings for any personalization you want to set.
Final words
These steps should work for most Samsung soundbars. As always, I strongly recommend you to read your user manual. If you don’t have it at hand you can always find it via the manufacturer’s website. Also, you could find useful information about your product like how to clean it, how to store it, firmware updates, etc.
soft hard resets didnt solve problem
blue light also still blinking on ps -wm20
Held power button for over one minute and init ok never came on.
Try pressing and holding the volume up and down buttons on the soundbar. It worked on my HW – M360.
Thank you, worked on HW450 too!
Hello, what exactly worked in yours, could you specify the process?
I couldn’t do it! I have thr HW-M45000 curved soundbar
What was the problem?
My sub woofer does not seem to be connected to the sound bat
Thank you. It worked on my Q60t as well.
soundbar came with model UN49MU8000FXZA
hard reset didn’t fix it. tv plays, soundbar lights up, ps~wm20blue light flashes
Did a soft reset when I restarted the soundbar worked for about 20 seconds then stopped again
I did this process for hours, and nothing worked.
What happens when you do it? Any hints?
I tried all these resets and nothing worked. What next?
Try holding the start/pause button instead of power, that’s what worked for me.
Tried everything. Nothing worked. All I see is “HELLO” on the display. Waited for a “chat” for almost an hour. Your customer service stinks as do the icemakers you build into your refrigerators.
Please help me get this soundbar working again.
My HW-MM45C/ZA
Hey, it’s not our customer service. We’re just a blog trying to help.
Try reporting it on Samsung’s support forums though.
I unplugged it and left it unplugged for 5 minutes. Plugged it back in, pressed the power button on the soundbar and it showed HELLO and went back to displaying D. IN. Remote still won’t work. Have changed the battery. Have tried soft and hard reset, nothing works.
Hey have you solved it yet.?
My soundbar has the same problem.?
I have the same issue. How did you solve the problem?
I can Bluetooth my phone but my roku tv can’t find it 🤬 very frustrated I’ve tried everything
Very informative and easy steps
Never get the INIT OK, nothing happens cannot get bass unit to connect via BT. Soundbar continues to turn itself off even after changing auto on/off to off. This thing stinks
Mine only displayed INIT then OFF not INIT OKAY and has refused coming up or restarting
Problem is the sound bar can’t connect to the subwoofer. Tried the hard reset. Showed INIT OK but still no sound is coming in the subwoofer. Any suggeationa
What’s your model number.?
I have tried everything to get mine working. Hard reset does nothing. I have no volume indicator showing at all. All the other indicators are lit. I am about to bin it!
Mine sound bar turns n then goes right back off. Tried all the things that were said. Nothing is working
Our HW-R450 soundbar suddenly decided nothing was connected. Had worked flawlessly for a couple of years. No changes to TV (Sharp Aquos) or soundbar configuration. Using D.IN (PCM) for connection to TV. Soundbar rapidly and continuously cycled through all possible inputs (I even ran analog wires from the TV to the soundbar so that I could remove the PCM line). Nothing worked.
Decided to try cleaning the soundbar as per other posts. Didn’t see any dirt or dust to speak of but meant the soundbar was disconnected for about half and hour. Did give it a fairly thorough going over with canned air. Reconnected and now it works like it used to.
Sounds like I inadvertently did a soft reset. Any thoughts as to why it went wonky? Or, just needed a therapeutic reset?
Had a power outage now my subwoofer on my q850a has both red and blue lights blinking. Tried soft and hard resets on everything. Any ideas?
I’ve tried both resets type still nothing… Please can someone advise.?
Problem: I’ve connected my Samsung soundbar to my TV via HDMI cable… And just a few days ago I wanted to connect via Bluetooth to my smartphone and the display on the bar says D.IN, the source button on the remote ain’t working… please genuine help needed
Samsung HW-H750 using SoundConnect with Samsung TV. Is there a way to determine which firmware version is operative on soundbar? I have had it since 2015 and not updated firmware as far as I know. Starting to sound dull……….but that might be my ears.
Hello my subwoofer won’t connect to my soundbar and it both are together samsung HW Q600A
My HW-MS750 sound bar switched to BT from TV Arc on its own. Sound from BT continues to “drop out” (Issue in Troubleshooting section of manual. with BT) Trying to reprogram sound bar back to TV Arc which now does not show as an option.