Returning your Xfinity equipment is a simple process, with multiple drop-off options available. Whether you prefer creating a pickup with UPS, dropping off at a UPS store, or visiting the nearest Xfinity Store, returning your equipment has never been easier. In this article, we will explore each method in detail, providing you with all the information you need to make the return process seamless and hassle-free.
Key Takeaways:
- Returning your Xfinity equipment is a straightforward process.
- You can create a pickup with UPS, drop off at a UPS store, or submit the equipment at an Xfinity Store.
- Timely return of your equipment is crucial to avoid unreturned equipment fees.
- The specific items you need to return depend on your subscribed services.
- By following the proper return process, you can ensure a smooth return experience and avoid any additional charges.
Create a Pickup with UPS
One convenient way to return your Xfinity equipment is by creating a pickup with UPS. To initiate the process, follow these simple steps:
- Login to the Xfinity portal.
- Navigate to the Comcast equipment return page.
- Select the device you want to return.
- Choose UPS prepaid.
- Print the shipping label.
- Pack your equipment in the original box.
- Call 800-PICK-UPS to schedule the pickup at your home.
By creating a pickup with UPS, you can conveniently return your Xfinity equipment without leaving your house. The prepaid shipping label ensures a hassle-free return process. Remember to pack your equipment securely in the original box to prevent any damage during transit.
Please note that it may take a week or two for the return to reflect on your Xfinity account. Rest assured that once UPS receives the package, your return will be processed promptly.
For visual reference, here’s how the return process works:
| Step | Description | Image |
|---|---|---|
| 1 | Login to the Xfinity portal | |
| 2 | Navigate to the Comcast equipment return page | |
| 3 | Select the device you want to return | |
| 4 | Choose UPS prepaid | |
| 5 | Print the shipping label | |
| 6 | Pack your equipment in the original box | |
| 7 | Call 800-PICK-UPS to schedule the pickup at your home |
By following these steps and utilizing the UPS pickup service, you can easily return your Xfinity equipment and ensure a smooth process.
Drop Off at the UPS Store
If you prefer not to wait for a pickup, you have the option to drop off your Xfinity equipment at a UPS store. This convenient method allows you to return your equipment without the need for a shipping box.
To locate the nearest UPS store drop-off location, simply visit the UPS website and enter your zip code. The website will provide you with a list of nearby drop-off locations available for your Xfinity equipment return.
When visiting the UPS store, you have two choices. You can either bring your Xfinity equipment packed in its original box with the shipping label attached, or you can choose to bring just the equipment to be returned without the box. Either way, a helpful UPS representative will be present to assist you in processing the return to Xfinity, and this service is provided free of charge.
Make sure to keep the physical receipt provided by the UPS representative. This receipt will serve as proof of return and can be used for tracking purposes.
Returning your Xfinity equipment at a UPS store offers a convenient and hassle-free option, especially if you prefer dropping off your equipment in person rather than waiting for a pickup. Take advantage of this service and return your Xfinity equipment at a UPS drop-off location near you.
Submit at the Nearest Xfinity Store
If you find yourself near an Xfinity store, returning your equipment can be even more convenient. No need to worry about packaging and shipping; simply visit the Xfinity website and find the nearest store by entering your postal code. Once you locate the store, head over with the device you intend to return.
Hand it over
When you arrive at the Xfinity store, you can simply hand over your equipment to an Xfinity executive. They will assist you in processing the return, ensuring a smooth and effortless experience for you.
Get a confirmation receipt
After submitting the equipment, you will receive a receipt as confirmation of the return. This receipt serves as proof that you have successfully returned the device to Xfinity.
Why choose the Xfinity store return option?
- Immediate removal from your account: By returning your equipment directly to an Xfinity store, you can have peace of mind knowing that the device will be immediately removed from your account. This minimizes the risk of any ongoing charges or confusion.
- Convenience: If you happen to pass by an Xfinity store in your daily routine, it is incredibly convenient to drop off your equipment without the need to schedule pickups or head to a separate drop-off location.
- Assistance from Xfinity representatives: When returning your equipment at an Xfinity store, you can benefit from the guidance and expertise of Xfinity representatives. They can address any concerns or questions you may have, ensuring a smooth return process.
Returning your Xfinity equipment at a nearby Xfinity store is a hassle-free option for those who prefer a face-to-face interaction. With the convenience of immediate removal from your account and the assistance provided by Xfinity representatives, it’s an excellent choice for an easy equipment return process.
What Equipment To Return To Xfinity?
The specific equipment you need to return to Xfinity depends on the services you have subscribed to. Here is a breakdown of the devices you need to return:
- Xfinity Internet Users: Return the gateway device along with its power adapter or charging cable. Don’t forget to pack all HDMI and Ethernet cables and any other accessories that were included.
- Voice Bundle Customers: Return the voice phone, base, and power adapter.
- TV Users: Return the TV box, power cords, and remote controls.
- Security Subscribers: Return cameras and doorbells.
- Mobile Users: Return smartphones and charging cables.
- Xfinity xFi Complete Customers: Return the supplied gateway and xFi pods.
Make sure to carefully pack the equipment and accessories before returning them to Xfinity. This will help ensure a smooth return process and avoid any additional charges.
Important Reminder:
Always double-check with Xfinity customer support or refer to your account information to confirm the specific equipment you need to return, as it may vary based on your individual service plan.
How Long Do You Have To Return the Equipment?
After canceling your Xfinity service, it is essential to promptly return the equipment within the specified timeframe. Failure to do so may result in unreturned equipment fees. The return deadlines vary depending on the type of service:
Internet, TV, and Voice Bundles:
- Return Deadline: 10 days from the date of cancellation.
Xfinity Mobile:
- Return Deadline: 14 days from the date of cancellation.
To avoid incurring unnecessary charges, it is crucial to adhere to these timelines and initiate the return process promptly.
| Service | Return Deadline |
|---|---|
| Internet, TV, and Voice Bundles | 10 days from the date of cancellation |
| Xfinity Mobile | 14 days from the date of cancellation |
Xfinity Unreturned Equipment Fee & What Happens If You Don’t Return?
If you fail to return your Xfinity equipment within the designated timeframe, you will be charged separately for each piece of equipment. These charges will appear on your monthly bill as a recurring fee if your account is active or a one-time fee if the account is closed. The fees vary depending on the type of equipment. For example, voice equipment incurs a charge of $15 per month, while fees for unreturned TV boxes range from $10 to $15. Non-returned gateways can result in charges ranging from $110 to $300 based on the device’s retail price. Failure to pay these fees can lead to the case being sent to a collections agency, which can negatively impact your credit score. However, once the equipment is received by Xfinity, the fees will be removed from your bill.
Consequences of not returning Xfinity equipment:
- Separate charges for each unreturned equipment
- Recurring or one-time fees added to your monthly bill
- Varying charges based on the equipment type
- Collections agency involvement for unpaid fees
- Potential negative impact on your credit score
- Fees removed once the equipment is returned
It is essential to return your Xfinity equipment within the specified timeframe to avoid any unreturned equipment fees and the associated consequences. Don’t let unreturned equipment lead to unnecessary charges or potential credit issues. Take the necessary steps to return your Xfinity equipment promptly and enjoy a stress-free transition.
Conclusion
Returning your Xfinity equipment is a straightforward process with convenient options available. Whether you choose to create a pickup with UPS, drop off at a UPS store, or submit the equipment at the nearest Xfinity store, there’s a solution that suits your needs.
To avoid additional fees, it’s crucial to return the specific devices associated with your subscribed services within the designated timeframe. Make sure to return the gateway, power adapter, cables, and any other accessories that were provided to you. This way, you can ensure a smooth return experience and prevent any unnecessary charges on your account.
By following the proper return process, you can conveniently return your Xfinity equipment while avoiding any unreturned equipment fees. Choose the option that works best for you and rest easy knowing that your return will be handled efficiently.
FAQ
Where can I return my Xfinity equipment?
You have multiple options for returning your Xfinity equipment. You can create a pickup with UPS, drop off at a UPS store, or submit the equipment at the nearest Xfinity store.
How do I create a pickup with UPS to return my Xfinity equipment?
To create a pickup with UPS, log in to the Xfinity portal, navigate to the Comcast equipment return page, select the device you want to return, choose UPS prepaid, and print the shipping label. Pack your equipment in the original box and schedule a pickup by calling 800-PICK-UPS.
Can I drop off my Xfinity equipment at a UPS store?
Yes, you can drop off your Xfinity equipment at a UPS store. Visit the UPS website and enter your zip code to find nearby drop-off locations. Bring your packed box with the shipping label or the equipment to be returned, and a UPS representative will assist you in processing the return to Xfinity, free of charge.
How can I return my Xfinity equipment at an Xfinity store?
To return your Xfinity equipment at an Xfinity store, visit the Xfinity website and enter your postal code to find the nearest store. Bring the device you intend to return and hand it over to an Xfinity executive. You will receive a receipt confirming the return, and the equipment will be immediately removed from your account.
What equipment do I need to return to Xfinity?
The specific equipment you need to return depends on the services you have subscribed to. Generally, Xfinity internet users need to return the gateway device along with its power adapter or charging cable. Voice bundle customers should return the voice phone, base, and power adapter. TV users should return the TV box, power cords, and remote controls. Security subscribers need to return cameras and doorbells, while mobile users should return smartphones and charging cables. Xfinity xFi complete customers must return the supplied gateway and xFi pods.
How long do I have to return the Xfinity equipment after canceling my service?
After canceling your Xfinity service, most services, including internet, TV, and voice bundles, require you to return the equipment within 10 days from the date of cancellation. Xfinity mobile users have 14 days to return their smartphones.
What happens if I don’t return my Xfinity equipment?
If you fail to return your Xfinity equipment within the designated timeframe, you will be charged separately for each piece of equipment. These charges will appear on your monthly bill as a recurring fee if your account is active or a one-time fee if the account is closed. Failure to pay these fees can lead to the case being sent to a collections agency, which can negatively impact your credit score. However, once the equipment is received by Xfinity, the fees will be removed from your bill.
How do I avoid additional fees when returning my Xfinity equipment?
To avoid additional fees when returning your Xfinity equipment, make sure to return all the specific devices associated with your subscribed services within the designated timeframe. Follow the proper return process, such as creating a pickup with UPS, dropping off at a UPS store, or submitting at the nearest Xfinity store.