If you need to return your Xfinity equipment, you have several options available to you. Whether you’re looking to return a TV box, gateway, voice phone, security camera, or mobile phone, this article will guide you through the return process.
To make the return process convenient for you, Xfinity provides multiple options. You can create a pickup with UPS, drop off the equipment at a UPS store, or submit it at the nearest Xfinity store. Each method has its own steps and procedures, ensuring a smooth return experience. We will discuss each option in detail, along with important information such as the return timeline, charges (if applicable), and tips to avoid additional fees.
Key Takeaways:
- Returning Xfinity equipment is easy and convenient with multiple options available.
- You can choose to create a pickup with UPS, drop off at a UPS store, or submit at the nearest Xfinity store.
- Make sure to return all necessary equipment within the specified timeline to avoid fees and charges.
- Different types of equipment may have specific return instructions, so follow them carefully.
- Contact Xfinity customer support if you have any questions or need further assistance.
Create a Pickup with UPS
Returning your Xfinity equipment through UPS is a convenient option. To initiate the return process, follow these simple steps:
- Login to the Xfinity portal using your Xfinity ID and password.
- Navigate to the Comcast equipment return page.
- Choose the device you want to return.
- Select the UPS prepaid option.
- Print the shipping label provided.
- Attach the shipping label securely to the box containing your equipment.
- Schedule a pickup with UPS using the tracking number on the label.
It is important to note that it may take a week or two for the return to reflect on your account.
“Returning your Xfinity equipment through UPS is a hassle-free process that ensures a prompt and secure return. Simply follow the provided steps to create a pickup with UPS and ease the equipment return process.”
Drop Off at the UPS Store
If you prefer not to wait for a pickup, you have the option to drop off your Xfinity equipment at a UPS store. This is a convenient and hassle-free method that allows you to return your equipment at your own convenience. Here’s how you can drop off your equipment at the UPS store:
- Find a nearby UPS store by entering your Pincode on the UPS website. This will provide you with a list of drop-off locations in your area.
- Once you’ve found the nearest UPS store, pack your Xfinity equipment in a box. Make sure to include any necessary cables, adapters, or accessories that came with the equipment.
- Attach the shipping label provided by Xfinity to the box. This label ensures that your equipment is correctly identified and processed for return.
- Take the packed box with the shipping label to the UPS store. You can either bring the entire box or just the equipment itself.
- At the UPS store, a friendly UPS representative will assist you with the return process. They will handle your equipment and prepare it for shipping at no charge.
Remember to keep the physical receipt you receive from the UPS store as proof of your return. This will be helpful for tracking purposes and in case any issues arise during the return process.
| Advantages of Dropping Off at the UPS Store | Disadvantages of Dropping Off at the UPS Store |
|---|---|
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By dropping off your Xfinity equipment at a UPS store, you can ensure a smooth and efficient return process. It provides you with a convenient alternative to waiting for a pickup and allows you to handle the return at a time that suits you best.
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Submit at the Nearest Xfinity Store
Returning your Xfinity equipment is made easy with the option to submit it at the nearest Xfinity store. Follow these simple steps to complete the return process:
- Visit the Xfinity website and enter your postal code to find the stores located in your area.
- Once you’ve located the nearest Xfinity store, prepare the device you intend to return.
- Take the device to the Xfinity store and inform a staff member that you would like to return your equipment.
- An Xfinity executive will collect your device and provide you with a receipt confirming the return.
Returning your equipment at an Xfinity store ensures that your device will be immediately removed from your account, giving you peace of mind. It’s a convenient option for those who prefer a face-to-face interaction and want the assurance of a successful return.
Tips for Returning at an Xfinity Store
Here are a few tips to ensure a smooth equipment return experience:
- Bring all the necessary components and accessories of the device you are returning.
- Arrive during the store’s operating hours to avoid any inconvenience.
- Follow any specific instructions provided by Xfinity regarding the return process.
- Keep the receipt provided by the Xfinity executive as proof of return.
| Xfinity Store Locations | Address | Contact Number |
|---|---|---|
| XYZ Mall | 123 Main Street, City, State, ZIP | 123-456-7890 |
| ABC Plaza | 456 Elm Street, City, State, ZIP | 987-654-3210 |
| PQR Center | 789 Oak Street, City, State, ZIP | 456-123-7890 |
What Equipment To Return To Xfinity?
The equipment you need to return to Xfinity depends on the services you have subscribed to. Here is a breakdown of the equipment you need to return based on the specific service:
Internet:
- Return the Xfinity gateway
- Include the power adapter and cables
Voice Bundle:
- Return the Xfinity voice phone
- Include the base and power adapter
TV:
- Return the Xfinity TV box
- Include the power cords and remote controls
Xfinity Security:
- Return the respective cameras and doorbells
Mobile:
- Return your Xfinity mobile phones
- Include the charging cables
Make sure to return all the necessary equipment to avoid any fees or charges. It’s important to follow the return instructions provided by Xfinity to ensure a smooth return process. To better assist you, here is an image that illustrates the various Xfinity devices you may need to return:
Now that you know what equipment to return, let’s move on to the next section to understand the timeline for returning Xfinity equipment after cancellation.
How Long Do You Have To Return the Equipment?
After canceling your Xfinity service, you have 10 days to return the equipment. This timeline applies to all types of Xfinity services, including internet, TV, voice, and security. However, if you are an Xfinity mobile user, you have slightly longer, with 14 days to return your smartphone. It is important to initiate the return process as soon as possible to avoid any late fees or charges.
| Type of Service | Return Timeline |
|---|---|
| Internet, TV, Voice, Security | 10 days |
| Xfinity Mobile | 14 days |
Xfinity Unreturned Equipment Fee & What Happens If You Don’t Return?
If you fail to return your Xfinity equipment within the specified timeframe, you may be charged an unreturned equipment fee. The fee will vary depending on the type of equipment, with charges ranging from $10-15 for TV boxes and $110-300 for gateways. This fee can be imposed on a monthly basis if your account is active or as a one-time fee if your account is closed. Failure to pay the fees may lead to the case being sent to a collections agency, which can negatively impact your credit score.
| Equipment Type | Unreturned Equipment Fee |
|---|---|
| TV Box | $10-15 |
| Gateway | $110-300 |
It’s important to return your Xfinity equipment on time to avoid these additional charges and consequences. Make sure to initiate the return process as soon as you cancel your Xfinity service to ensure a smooth and hassle-free experience.
Special Instructions for Different Types of Equipment
Returning Xfinity equipment may involve specific instructions depending on the type of device. For a smooth return process, please follow the guidelines provided for each equipment category:
xFi Pods
If you need to return or exchange xFi Pods, carefully follow the provided instructions to ensure a successful return. Pay attention to any packaging requirements or additional documentation that may be necessary.
Xfinity Cameras
Returning or exchanging Xfinity Cameras? Make sure to refer to the specific guidelines provided for this equipment category. Follow any packaging instructions or steps related to the removal of personal data or accessories.
It is crucial to closely adhere to these special instructions to facilitate the return or exchange process and ensure a seamless experience.
Visual representation of special instructions for returning Xfinity equipment.
Conclusion
Returning your Xfinity equipment is a straightforward process. Whether you choose to create a pickup with UPS, drop off at a UPS store, or submit it at the nearest Xfinity store, there are multiple convenient options available to you.
Remember to return all the necessary equipment within the specified timeline to avoid any fees or charges. After canceling your Xfinity service, you typically have 10 days to return the equipment, except for Xfinity mobile users who have 14 days to return their smartphones.
If you have any questions or need further assistance, don’t hesitate to reach out to Xfinity customer support. They will be more than happy to guide you through the return process and answer any queries you may have.
FAQ
Where can I return Xfinity equipment?
You can return your Xfinity equipment by creating a pickup with UPS, dropping it off at a UPS store, or submitting it at the nearest Xfinity store.
How do I create a pickup with UPS to return my Xfinity equipment?
To create a pickup with UPS, login to the Xfinity portal, navigate to the Comcast equipment return page, select the device you want to return, and choose the UPS prepaid option. Print the shipping label, attach it to the box containing your equipment, and schedule a pickup with UPS using the tracking number on the label.
Can I drop off my Xfinity equipment at a UPS store?
Yes, you can drop off your Xfinity equipment at a UPS store. Find a nearby drop-off location by entering your Pincode on the UPS website. Take the packed box with the shipping label or just the equipment to the store, and a UPS representative will prepare your return at no charge.
How do I submit my Xfinity equipment at the nearest Xfinity store?
To submit your Xfinity equipment at the nearest Xfinity store, visit the Xfinity website, enter your postal code, find the stores in your area, and bring the device you intend to return to the store. An Xfinity executive will collect it and provide you with a receipt confirming the return.
What equipment do I need to return to Xfinity?
The equipment you need to return to Xfinity depends on the services you have subscribed to. Internet users typically need to return the gateway, power adapter, and cables. Voice bundle customers should return the voice phone, base, and power adapter. TV users should return the TV box, power cords, and remote controls. Xfinity security subscribers should return the respective cameras and doorbells, while mobile users should return their smartphones and charging cables.
How long do I have to return my Xfinity equipment?
After canceling your Xfinity service, you have 10 days to return the equipment. Xfinity mobile users have 14 days to return their smartphones.
What happens if I don’t return my Xfinity equipment?
If you fail to return your Xfinity equipment within the specified timeframe, you may be charged an unreturned equipment fee. The fee will vary depending on the type of equipment and can range from $10-15 for TV boxes to $110-300 for gateways. Failure to pay the fees may result in the case being sent to a collections agency, which can negatively impact your credit score.
Are there any special instructions for returning different types of Xfinity equipment?
Yes, different types of Xfinity equipment may require specific instructions for return. Follow the provided instructions for xFi Pods or Xfinity Cameras to ensure a successful return process.
Conclusion
Returning your Xfinity equipment is a straightforward process. You have multiple options available to you, including creating a pickup with UPS, dropping off the equipment at a UPS store, or submitting it at the nearest Xfinity store. Make sure to return all the necessary equipment within the specified timeline to avoid any fees or charges.